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Dedicated Technical Support Specialist with a strong background in providing technical assistance for enterprise software applications. Skilled in diagnosing and resolving software and hardware issues, conducting application testing, and delivering effective user support. Proficient in all stages of application implementation, from requirements gathering and system design to configuration and user acceptance testing. Demonstrated ability to collaborate with development teams and software vendors to resolve complex technical issues and optimize application performance. Experienced in web and WordPress development, focused on delivering productivity-driven solutions that meet quality standards.

Skills
LANGUAGES: JavaScript, TypeScript, Ruby, Python, HTML, CSS, SQLFRAMEWORKS & LIBRARIES: React, Next.js, NodeJS, Express, Ajax, EJS, jQuery, Rails, Bootstrap, React-Bootstrap, Material UI, Tailwind, WordPress, FrappeSYSTEMS & DATABASES: PostgreSQL, MongoDB, MariaDB GitCONCEPTS: Web API, REST, JSON, SPA, OOP, TDD, SDLC, Agile, ScrumTESTING: Jest, Cypress, Mocha, Chai, Playwright , Postman, JMeter, Blazemeter, Katalon StudioMISCELLANEOUS: VS Code, Git, GitHub, GitLab Jira, Mantis, Trello, TestRail, Slack, Figma, DockerCLOUD SERVICES: Heroku, Vercel, Netlify, Cyclick
Professional Experience

Frontech Solutions

Software Technical Support
  • •Provided technical support and assistance to end-users of enterprise software applications, troubleshooting, issue resolution, and user guidance.
    • 2024/07 – presentEdmonton, Canada
  • •Performed web and mobile application testing, writing test scenarios, and executing test cases to ensure functionality, reliability, and compliance with quality standards.
  • •Executed automation testing using Cypress to improve test coverage and enhance software reliability.
  • •Conducted database testing using SQL to validate data accuracy and performance.
  • •Developed and deployed patches and feature enhancements in JavaScript and Python, improving application functionality.
  • •Participated in application implementation projects, including requirements gathering, system design, configuration, and user acceptance testing.
  • •Collaborated with software vendors and internal development teams to escalate and resolve complex issues, communicated updates to stakeholders.
  • •Continuously monitored application performance and proactively identified potential issues or areas for improvement.
  • •Develop and maintain application features using the Frappe Framework.
  • •Developed a responsive web page for an online store using HTML, CSS, jQuery, Bootstrap, and JavaScript, ensuring cross-browser compatibility and optimized performance.
  • •Enhanced and redesigned WordPress websites by upgrading themes, layouts, and functionalities.
  • •Performed on-site network administration and managed server operations.

    • Tech stack: HTML, CSS, jQuery, Bootstrap, JavaScript, Frappe, WordPress, Python, PostgreSQL, MariaDB, SQL, Cypress.

    FluxHR

    Frontend Developer

    • Created visually appealing and responsive web pages using React, NextJS, and TypeScript.

    2024/05 – 2025/03Canada

    • Collaborated with UX/UI designers to implement design concepts.

    • Ensured cross-browser compatibility and mobile responsiveness.

    • Debugged and troubleshooted web issues, tested and validated web forms and interactive elements.

    • Collaborated with back-end developers to integrate front-end and back-end systems.

    • Integrated Auth0 into the application, ensuring a secure and efficient authentication customer experience.

    Tech stack: React, Next.js, TypeScript, NodeJS, Express, Material UI, Tailwind, MongoDB, GitHub, GitLab, VS Code, Figma, Docker.

    UTEST

    QA Engineer
  • •Performed functional, UI, and usability testing on both web and mobile applications across various projects.
    • 2022/12 – 2024/05Edmonton, Canada
  • •Implemented cross-browser compatibility testing across Chrome, Firefox, Opera, Safari, and MS Edge, along with comprehensive web application testing for functionality, GUI, usability, navigation, and exploratory testing.
  • •Developed and executed test cases covering scenarios like input validation, data processing, and AI-driven interactions; documented results and reported software defects.

    • TAL GROUP

    Technical Recruiter
  • •Built and managed candidate pipelines and talent pools for various roles.
    • 2021/05 – 2022/12Toronto, Canada
  • •Screened resumes, conducted interviews, and managed candidates throughout the process.
  • •Prepared candidates before interviews, assisted with offer negotiation, handled job offers and managed onboarding.
  • •Stayed active with job boards, social networks, and platforms to find talent, preparing and posting job advertisements.
  • •Utilized advanced market search techniques and social media to recruit high-quality candidates and analyzed data to develop effective recruiting strategies, delivering results within expected timelines.

    • UTEST

    QA Engineer
  • •Performed functional, UI, and usability testing on both web and mobile applications across various projects.
    • 2020/02 – 2021/04Edmonton, Canada
  • •Performed test case execution documenting results, and identifying and reporting software defects.
  • •Successfully collaborated with geographically distributed teams ensuring effective communication and seamless coordination to meet project deadlines.

    • LEDCOM

    QA Engineer
  • •Performed web application testing to assess functionality, graphical user interface, usability, navigation, and browser compatibility.
    • 2017/08 – 2020/01Remote
  • •Performed test case creation and execution, documented results, identified and reported software defects to the engineering team using Jira.
  • •Executed back-end testing utilizing SQL queries to ensure accurate data mapping between the UI and DB.
  • •Utilized Postman and the Collection Runner in Postman to automate the execution of web API tests.
  • •Executed automated functional and regression testing using Katalon Studio and MS Playwright.
  • •Communicated and cooperated with Team Leaders to improve User Experience and service support based on feedback and reports.

    • ZIP SERVICE

    Service Technician
  • •Diagnosed and resolved hardware and software issues, installed and configured components, and repaired/replaced damaged hardware.
    • 2013/11 – 2015/04Kyiv, Ukraine
  • •Tested and upgraded systems, installed software, anti-virus, and security systems for network security.
  • •Provided on-call and remote user support using TeamViewer.

    • UKRAINIAN RADIO SYSTEMS

    Technical Support Specialist
  • •Provided on-call user support for network and mobile connectivity issues, determining the best solutions based on customer-provided details.
    • 2009/09 – 2013/10Cherkasy, Ukraine
  • •Troubleshooted and resolved LAN/WAN network connectivity issues, creating and resolving trouble tickets using Clarify CRM systems.
  • •Resolved customer billing inquiries using CCBO, and Amdocs.
  • •Provided customer assistance in migration from legacy technology to a new service.
  • •Followed up on customer requests to ensure complete handling of the caller’s inquiry.
    • Projects

    Canadian Citizenship Test Application

    The application serves as a preparation tool for the Official Canadian Citizenship Test, featuring easy access to the Discovery Canada Study Guide.

    Tech Stach: JavaScript, React, Vite, NodeJS, Express, PostgreSQL, CSS, React-Bootstrap.

    PhotoLabs Single Page React Application

    A React-based single-page application, PhotoLabs allows users to explore and view images sorted into various categories.

    Tech Stack: JavaScript, React, Webpack, Babel, NodeJS, Express, PostgreSQL, CSS.

    True Retro Buy & Sell Listing App

    The car sales platform simplifies buying and selling vehicles with a user-friendly interface that features direct messaging, price search filters, a favorites system, and administrative controls for managing listings.

    Tech Stack: JavaScript, NodeJS, Express, REST API, jQuery, EJS, CSS, Bootstrap, PostgreSQL.

    Education

    Diploma Full-Stack Web Development

    Lighthouse Labs
    2023/09 – 2024/04Canada

    Bachelor's degree Foreign Languages, Literatures, and Linguistics

    Cherkasy State University 'Bohdan Hmelnycky'
    2004/09 – 2009/05Ukraine