Ralph Bernard Bernaldo Serrano, Online Resume

Ralph Bernard Bernaldo SerranoGeneral Virtual Assistant
Phone
+639084576786 | +639958462469 Email
[email protected] Location
Unit 406, 4th Floor, Bldg. 5, Waterfun Condominium, Waterfun Dr., West Service Rd., Brgy. Sucat, Muntinlupa City 1770 
18/06/1987 
va-ralphbserrano.github.io/myportfolio/ LinkedIn
linkedin.com/in/ralphbserrano Facebook
FB.com/va.ralphbserrano/ YouTube
YT.com/@RalphBernardSerrano 

Career Objective

Results-driven Virtual Assistant with 13+ years of experience in project management, business administration, and technical support. Seeking to leverage my skills in virtual assistance and video editing to contribute to a dynamic team. Proven track record in managing complex workflows, fostering strong client relationships, and ensuring meticulous record-keeping. Proficient in project management tools, communication platforms, and basic video editing software. Committed to continuous learning and exceeding expectations.

Core Proficiencies

Technical Skills — Project Management (Basecamp) | Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) | Content Management (GitHub) | Graphic Design (Canva) | Social Media Management (Facebook, Instagram, LinkedIn) | CRM Software (ActiveCampaign, MailerLite) | Google Suite (Gmail, Drive, Docs, Sheets, Slides)
Soft Skills — Client Communication | Time Management | Organization | Interpersonal Skills | Problem-Solving | Adaptability | Customer Service | Empathy | Teamwork | Active Listening | Attention to Detail | Initiative | Flexibility | Negotiation | Persuasion | Presentation Skills

Education

2024 – 2024Davao, Philippines

Executive Assistant Apprenticeship Program

Surge Freelancing Marketplace

2024 – 2024Davao, Philippines

Masterclass Virtual Assistant

Surge Freelancing Marketplace

•Accomplishments:

•Gold Certificate of Completion

•Awarded "Best in Web Management" and "Best in Setting a Freelancing Brand"

2012 – 2013Muntinlupa, Philippines

Advance Diploma in Gaming and Animation Technology

Informatics College Northgate

Professional Experience

12/2024 – presentDavao, Philippines

Outsourced Doers

Marketing Virtual Assistant (Work From Home)

•Provide comprehensive support to a Founder, handling various marketing and administrative tasks.

•Build and manage marketing funnels, system integrations, and troubleshoot technical issues.

•Schedule and manage social media content on platforms like Facebook and Instagram.

•Design digital assets, including social media images, PDFs, worksheets, and online course imagery using Canva and Photoshop.

•Test and schedule email marketing campaigns, optimizing web and landing pages for better performance.

•Manage online booking calendars and schedule meetings to streamline client appointments.

•Handle external communications via email, social media, and intercom on behalf of the client.

•Oversee inbox management, CRM database updates, and data entry tasks.

•Ensure seamless file management and organization for easy access and reference.

2011 – 2020San Pedro, Laguna, Philippines

JBY Industrial Supply and Services

Technical Staff

Administrative Assistant:

•Streamlined administrative processes, increasing efficiency by 40%.

•Managed complex projects, ensuring timely delivery.

•Provided exceptional customer service and support.

Web Developer: https://jbyissbfb.wixsite.com/jbyiss

•Independently designed, developed, and maintained the company website.

•Optimized website for user experience and search engine visibility.

•Implemented responsive design to ensure optimal viewing across devices.

•Troubleshooted and resolved technical issues to maintain website functionality.

•Stayed up-to-date with the latest web development technologies and trends.

References

Bernardo F. Bernaldo, Owner/General Manager, Jby Industrial Supply and Services
[email protected], +639157142208

Gracia P. Pinafiel, Secretary, Jby Industrial Supply and Services
[email protected], +639391376469

Declaration

I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my knowledge and belief.

Ralph Bernard Serrano