Summary

Senior Technical Engineer with strong Microsoft 365 and security operations experience across enterprise environments. Skilled in automation, breach investigations, and supporting complex infrastructure for clients in financial services, venture capital, and critical infrastructure

Work Experience
AlternitOne
Senior Technical Engineer
08/2024 – present
  • •Served as 3rd line escalation point for complex technical issues across enterprise environments
  • •Administered Microsoft 365 environments (Exchange, Teams, SharePoint, Defender, Azure AD) for global clients
  • •Investigated security breaches using Microsoft Purview auditing and KQL threat hunting techniques
  • •Deployed Microsoft Intune with conditional access policies, including on-site international delivery of UAE tenant migration in Dubai
  • •Provided dedicated technical support to Accel Partners across Okta, Google Workspace, and JAMF systems
  • •Designed and deployed a bespoke Okta SSO-authenticated security operations platform comprising three independent web applications accessible to IT and C-suite stakeholders:
  • •Dropbox Audit Platform — live web app auditing permissions, users, and linked devices across the full environment, with interactive per-folder dashboards and exportable HTML reports. Delivered what a paid third-party firm quoted as technically unachievable
  • •Okta Security Alerting — real-time Slack integration surfacing identity events, user anomalies, and policy violations as they occur, replacing manual log review
  • •Brivo Physical Access Monitor — automated Slack alerting on building entry events, alarm status, and irregular access patterns outside expected hours
  • •Developed automated Microsoft 365 license auditing tool using Python and Microsoft Graph API, identifying unused licenses to reduce costs
  • •Built a SharePoint permissions auditing tool that automatically maps access rights across multi-tenant environments, identifying overprivileged users and orphaned permissions
  • •Developed custom API integration between Okta and Push Security, automating security data synchronisation where native integration didn't exist
  • •Built automated KnowBe4 reporting system using API integration, generating formatted compliance reports and eliminating manual compilation
  • •Built and deployed Copilot Studio agent company-wide in Microsoft Teams, providing automated technical documentation access
  • •Assumed ownership of Microsoft Teams Voice deployments during telephony engineer absence, configuring call queues, auto attendants, and PSTN integration
    • Technical Engineer
    02/2023 – 08/2024 | City of London

  • •Delivered 24/​7 technical support to global financial services including white-glove C-suite support across London, Europe, USA, and UAE
  • •Remediated critical security vulnerabilities (CVEs) and responded to Microsoft Defender alerts

    • National Grid (Atos Contractor)

    Desktop Support Engineer
    05/2019 – 01/2023 | Warwick
  • •Supported 20,000+ employees across critical national infrastructure including UK energy control centres
  • •Rolled out Windows 10 to 7,000+ computers and transitioned help desk to remote operations during COVID-19
    • Education

    BSc (Hons): Business Information Technology: 1st Class

    Birmingham City University
    2014 – 2017
    Certifications
    Microsoft - Administration

    • •MS-102 – 365 Administrator Expert
    • •AZ-104 – Azure Administrator
    • •MD-102 – Endpoint Administrator
    • •MS-700 – Teams Administrator
    Microsoft - Security

    • •AZ-500 – Azure Security Engineer
    • •SC-200 – Security Operations Analyst
    • •SC-300 – Identity & Access Administrator
    • •SC-401 – Information Protection Administrator
    CompTIA

    • •A+, Network+, Security+
    Multi-Platform

    • •Associate Google Workspace Administrator
    • •Jamf Pro Associate
    • •Jamf Protect Associate
    AI
    • •AB-900 - Microsoft 365 Copilot and Agent Administration Fundamentals
    • •AB-731 - AI Transformation Leader
    Skills
    Microsoft 365 & Azure:

    Exchange Online, Teams, SharePoint, tenant architecture | Azure AD/​Entra ID | Intune/​MDM | Microsoft Defender, Purview | Teams Voice administration

    Security Operations:

    KQL threat hunting | Microsoft Purview investigations | Incident response | Vulnerability management | Conditional Access policies | Security automation | Breach containment

    Multi-Platform Stack:

    Okta | Google Workspace | JAMF Pro/​Protect | macOS management | Active Directory | Mimecast

    Scripting & Automation:

    PowerShell & Python scripting | Microsoft Graph API | REST API integrations | Claude Code (agentic coding)

    Custom Integrations Built:

    Built 5+ custom integrations: Okta-Push Security | Meraki-Slack webhooks | M365 license auditing | SharePoint permissions scanner | KnowBe4 reporting