•Supported mission-critical network and security infrastructure in a 24/7 NOC environment, helping ensure service availability and operational continuity.
•Provided Tier 1 and Tier 2 off-hours support across multiple IT domains, triaging incidents and escalating critical issues as required.
•Operated encryption and key management devices, assisting with secure rekeying processes for quantum resilient symmetric and asymmetric communications.
•Communicated with domestic and international partners on security, availability, integrity, and incident response coordination.
•Established partner-to-partner communication channels to share operational knowledge, workflow strategies, and best practices.
•Initiated a ServiceNow workflow improvement that streamlined our operations, consolidated communication, and created a single source of truth.
Programming languages: Python, Java, JavaScript, C#, C
Web development: Svelte, Django, React, Fast API, HTML, CSS, MaterialUI
Networking/IoT: PCAPs, TCP, UDP , Wireshark, Nmap, Shodan, OpenVas
Operating systems: Ubuntu Linux, MacOS, Windows
Tools: Anaconda, Jupyter Notebook, Docker, Kubernetes, Rancher, VMWare, JIRA, Confluence, Git, Proxmox, TrueNAS Scale, Firebase, ultralytics yolov8n, MITRE ATT&CK, MITRE D3FEND
Testing: PyTest, JUnit, Selenium