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Web developer with a strong IT foundation and a proven track record delivering accessible, responsive, and brand-aligned digital experiences. Skilled in frontend development, CMS platforms, and modern web tools, with experience building full-stack features using React, Node.js, and Express. Adept at translating complex requirements into intuitive interfaces that resonate with end users and perform across devices. Passionate about clean code, strategic design, and creating scalable frameworks that elevate client stories and business goals.

Professional Experience
Web Content Specialist / Frontend Developer, CareFirst BlueCross BlueShield (via TalTeam, Inc)
12/2023 – 07/2025 | Baltimore, MD
  • •Developed and optimized frontend web pages using HTML, CSS, JavaScript, and Bootstrap in CMS-driven environments, ensuring responsive, cross-browser, and accessible user experiences
  • •Translated Figma designs into high-visibility production updates with a focus on UX, performance, and brand fidelity
  • •Built and maintained web content across multiple CMS platforms, adapting layouts and messaging for diverse audiences while upholding WCAG 2.1, Section 508, and industry best practices
  • •Leveraged Siteimprove to enhance SEO, QA, and accessibility; created custom dashboards, automated reports, and presented insights across 80+ properties
  • •Collaborated with marketing and creative teams to implement cohesive, brand-aligned content using optimized imagery, UX-driven layout strategies, and audience-specific messaging
  • •Designed, developed, and distributed marketing emails via Salesforce Marketing Cloud to audiences of up to 50,000, including CareFirst members, brokers, providers, and internal teams; trained project managers on platform workflows and ensured accessible, brand-aligned content through rigorous QA and test email approvals
  • •Executed content deployments through Workfront, managing QA, approvals, and timely publishing of high-impact updates
    • Freelance Web Developer, nickpoole.dev
    12/2021 – present | Baltimore, MD
  • •Designed, developed, and deployed responsive, accessible websites using HTML, CSS, SASS, JavaScript, Tailwind, Bootstrap, and Node.js
  • •Delivered bespoke digital experiences for nonprofit, mental health, and tonsorial clients—translating abstract goals into clear, WCAG-compliant frameworks with user-centered messaging
  • •Built modular frontend components and backend features using React, Express, and Node, expanding full-stack capabilities through hands-on project work
  • •Customized and extended WordPress themes and PHP templates to support dynamic layouts, plugin integrations, and performance enhancements across client sites
    • Systems Engineer, Cetrom Information Technology
    04/2021 – 07/2021 | Mt. Airy, MD
  • •Provided Tier 1–2 support in cloud-hosted production environments, resolving issues across Windows Server, Active Directory, Exchange, SQL-based systems, and virtual machines (VMs)
  • •Supported web server configurations (IIS, Apache, Nginx), handled SSL installations, domain routing, and assisted with load balancing and uptime monitoring
  • •Collaborated with Agile teams to troubleshoot incidents, document resolutions, and support various SaaS platforms across distributed client infrastructures
    • Certifications
    CompTIA A+|CompTIA Network+|CompTIA Security+|CompTIA CIOS|Google IT Support
    Education
    Per Scholas, Certificate in Information Technology
    04/2021
    Georgetown University, M.P.S in Applied Intelligence
    05/2019
    Pennsylvania Western University, B.S. in Criminal Justice
    05/2017
    Skills
    Javascript|HTML|CSS|SASS|React|Node.js|Express|Tailwind|Bootstrap|Figma|Wordpress|PHP|Responsive design|SEO|WCAG|Section 508|DNS Configuration|REST APIs|Git|Adobe Creative Cloud|Salesforce Marketing Cloud|Siteimprove|Linux|Unit Testing|Debugging