IT leader with over 10 years of experience in Identity & Access Management (IAM), endpoint/Mobile Device Management (MDM), process automation, and enterprise SaaS infrastructure. Proven ability to drive strategic transformation in remote-first, SaaS based high-growth environments. Adept at aligning technology strategy with business goals to enhance security, compliance, and operational excellence.

Lead and manage internal IT infrastructure, operations, IAM, and enterprise AI platforms in a 450+ user SaaS environment. Key outcomes include streamlining IAM, service desk operations, and hardware lifecycle management through automation and standardized processes.

Responsible for hardware and software infrastructure deployments, support, and maintenance initiatives for 350+ end-users. Implemented and managed service desk operations and SLA performance for a 4-person IT Team. Served as SaaS Application Administrator for 20+ applications, including Google Workspace, Zoom, Okta, Jira, and Slack. Drove all change management, communication, and support initiatives for the IT function.

Led the establishment & implementation of IT Strategy, Policy & Tech Stack for a rapid-growth global start-up. Completed a company-wide Mosyle & Okta implementation for 30+ end users in 2 countries in order to support a seamless user experience, increased security posture, and automation of onboarding and offboarding processes.

On-site IT support role for 100+ employees in a hybrid OS (Mac & PC) environment. Established & streamlined various IT processes and served as Jr. Project Manager on endpoint management implementation. Sole point-of-contact for IT support & administration.

On-site Enterprise support role responsible for managing IT hardware & software solutions and providing a "customer obsession" service experience while delivering efficient technical support for 400+ internal end users in a hybrid OS environment.