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Taylor Allen Software Product Specialist | Software Implementation | Full-Stack Developer
Profile
  • •5+ years of experience in software implementation, onboarding enterprise clients, aligning solutions with business needs, and ensuring successful software adoption.
  • •Led implementations for 75+ organizations across healthcare and workplace management, improving system efficiency and streamlining workflows.
  • •Collaborated cross-functionally with engineers, project managers, and customer success teams to translate technical capabilities into user-friendly solutions.
  • •Mentored 50+ aspiring developers in full-stack development (React, Python, Flask, JWT, SQL), enhancing communication, technical training, and problem-solving skills.
Skills
React|Next.js|TypeScript|React Native|TailwindCSS|SQL|Firebase|Python|MySQL|JSON Web Token Authentication|HTML/CSS|Bootstrap|Flask|Node.js|REST|Git|SQLAlchemy|Sass|Webpack|JIRA|Confluence|Monday.com|Trello|Notion
Professional Experience

A high-impact software engineering training program with a +85% job placement rate, equipping 10,000+ graduates worldwide with hands-on experience in full-stack development, cloud computing, and scalable application design.

  • •Mentor aspiring developers, guiding them through building and deploying production-ready applications using HTML/CSS, Bootstrap, JavaScript, React, Python, Flask, JWT Authentication, PostgreSQL, and SQL.
  • •Evaluate and provide structured feedback on 50+ capstone projects, ensuring best practices in scalability, database optimization, and API integrations to improve project quality and industry readiness.
  • •Lead global mentoring sessions, delivering hands-on coding support, debugging strategies, and project collaboration to a 6,000+ member community, enhancing problem-solving and technical expertise.
  • •Design and deliver instructional content, simplifying complex software engineering concepts into engaging, high-quality learning materials, supporting students across multiple time zones.
    • Implementation Specialist, Johnson Controls
    Jan 2023 – present | Remote, AL

    A $25B+ global leader in smart building technology and industrial automation, leveraging IoT, AI, and cloud solutions to optimize energy efficiency and security for 4,000+ enterprises in 150+ countries.

  • •Support multi-million-dollar software deployments for enterprise clients across healthcare, finance, and government sectors.
  • •Develop and standardize custom SQL reports, enhancing data accuracy and providing actionable insights for space management.
  • •Lead client training sessions and user acceptance testing (UAT), driving increased software adoption.
  • •Collaborate with engineers, project managers, and customer success teams to ensure implementations align with client goals.
  • •Identified and resolved a reporting backlog for FedRAMP clients by upskilling in SQL within 3 months, cutting turnaround time from 6+ months to 1.5 months and improving service efficiency.
    • Enrollment Implementation Specialist III, Inovalon
    Jan 2021 – Jan 2023 | Remote, AL

    A healthcare technology company that provides cloud-based platforms and data-driven solutions to improve clinical and operational outcomes across the healthcare ecosystem.

  • •Led implementation calls with stakeholders across 20+ concurrent projects, aligning on scope, timelines, and deliverables to ensure successful enrollment software adoption.
  • •Translated complex client needs into product configurations by identifying setup issues and customizing workflows to ensure accurate integrations.
  • •Partnered with cross-functional teams including engineering and client success to deliver tailored system configuration solutions that met healthcare industry standards.
  • •Assessed enrollment data and practice workflows to pinpoint inefficiencies, guiding continuous improvement strategies and enhancing operational performance.
  • •Conducted end-to-end training sessions for providers, clinical staff, and administrators, facilitating smooth transitions to new systems across diverse healthcare organizations.
  • •Built and maintained strong client relationships by acting as a trusted advisor throughout the onboarding process, boosting retention and product adoption.
  • •Maintained detailed records of implementation activities using Salesforce and CRM tools to track progress and report outcomes.
  • •Leveraged Microsoft Excel and pivot tables to categorize and analyze payer enrollment data, supporting project objectives with clear, data-driven reporting.
    • Education
    Full-Stack Software Developer, 4Geeks Academy
    Nov 2023 – Apr 2024
  • •Completed Full-Stack Software Development course intensive training in JavaScript, SQL, PostgreSQL, React, Python, Flask, and more.
  • •Engaged in projects, coding competitions, public speaking for challenging engineering tasks.
    • Bachelor of Science in Psychology, Spring Hill College
    Aug 2013 – May 2017