Mercy Bassey, UdohTechnical Writer

Technical writer with 3+ years of experience producing developer-focused tutorials, API guides, and deployment walkthroughs across cloud, DevOps, and infrastructure topics. I build real projects in Python, Go, NodeJS and write content that developers actually use.

Skills

Skills: Python, Go, Docker, Kubernetes, Git, Grafana, Prometheus, Bash, Markdown, Virtual Machine, GitHub Actions, AWS, GitHub, Bitbucket, JavaScript, NodeJS, HTTP, Scripting, Automation, REST APIs, gPRC.

Experience

Vultr Inc⁠

Technical Writer (freelance)
2024 – present | Remote
  • •Produced 5+ deployment and containerization guides for Ruby on Rails, R, and Python on Unix-like servers, reducing developer configuration time by 25% and supporting 100+ active users.
  • •Documented Linux IT operations guides covering user management, permissions, and system administration, adopted by 50+ sysadmins as production-grade reference materials.
  • •Delivered lean, install-configure-verify articles scoped to what developers actually need.

    • Redgate Software⁠

    Technical Author
    2023 – 2025 | Remote
  • •Authored 6+ technical articles on cloud technologies, MySQL, and PostgreSQL for engineering teams.
  • •Documented technical guides on software testing, security tools, MySQL, and PostgreSQL used as reference guides for 100+ database and security specialists.
  • •Standardized documentation for cloud and software development tools, producing 8 structured tutorials, leading to reduced time spent on resolving deployment and configuration issues.

    • Chudovo

    Technical Copywriter
    2024 – 2024 | Remote
  • •Produced SEO-optimized landing page copy and FAQs targeting developer audiences, balancing technical accuracy with search visibility.
  • •Researched and integrated targeted keywords into original copy, achieving a 20% increase in organic search traffic and improved Google rankings.
  • •Partnered with project managers and QA teams to ship polished, error-free copy on schedule.

    • ATA Learning⁠

    Technical Author
    2022 – 2024 | Remote
  • •Prepared 20+ high-quality technical documentation on Linux, Kubernetes, and ITOps, serving as reference materials for 100+ engineers globally.
  • •Authored comprehensive tutorials and step-by-step guides on GitOps tools, including Tekton and ArgoCD, utilized by 20+ engineers worldwide.
  • •Documented thorough guides on Kubernetes RBAC and services, resulting in a 15 \% reduction in configuration errors made by 20+ beginner/​intermediate engineers.
    • Job Shadowing

    Datacom Service Desk Job Simulation on Forage

    January 2026
  • •Completed a job simulation involving IT support and incident management, honing skills in critical issue prioritization and resolution in a high-stakes environment.
  • •Developed expertise in ITIL processes, specifically in categorizing, logging, and escalating incidents, ensuring alignment with industry best practices for service management.
  • •Diagnosed and resolved a complex network outage issue, employing analytical thinking to assess impact and urgency across multiple client tickets.
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    Publications
    Projects
  • •Engineered a log collection pipeline for Kubernetes resources with Python for automated collection, compression, and archiving of logs from Kubernetes resources to AWS S3.
  • •Performed unit and integration testing with Pytest, ensuring reliability of automated log collection pipeline for Kubernetes resources.
  • •Validated log compression and archiving functionality to AWS S3, identifying and resolving edge cases in error handling.
  • •Provisioned an AWS EKS cluster and VPC using Pulumi with Go, and automated the creation of multiple S3 buckets while managing infrastructure state programmatically. Defined Kubernetes namespaces and deployments in the EKS cluster using declarative infrastructure code in Go.
  • •Deployed a microservice architecture on Google Kubernetes Engine by setting up a cluster, configuring nodes, and connecting via kubectl. Managed Kubernetes Pods for a Vue frontend and Node backend, exposed them with a ClusterIP service, and implemented an NGINX ingress controller with HTTP load balancing and a static external IP for DNS stability.
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