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Mercy BasseyJunior IT Support Specialist and Technical Content Creator
Email
[email protected]
LinkedIn
https://www.linkedin.com/in/mercy-bassey-a18682192/
Summary

A skilled technical writer and aspiring junior IT support specialist with hands-on experience in Linux systems, scripting, and cloud technologies, gained through extensive research, documentation, and tool exploration. Proficient in translating complex technical concepts into clear, user-friendly documentation while assisting with troubleshooting, system analysis, and cross-functional collaboration. Currently seeking an opportunity to apply my skills in a dynamic IT environment, contribute to real-world support operations, and continue growing my technical expertise.

Skills
Python, Git, GitHub, CI/CD, Linux, Bash, Docker, Automation, Kubernetes, Markdown, Technical Writing, Technology, Cloud Technology, IT, Research, XML, GitLab, Slack, Jira, Notion
Education

Google IT Support Proffessional Certificate

Entry-level IT Support Professional. Cousera, Online
2023 – 2024

A hands-on program covering IT troubleshooting, customer service, computer networking, operating

systems, system administration, and computer security.

Bsc. Computer Science

University of Uyo
2019 – 2024 | Uyo, NG

Professional Experience

Docs Creator

Vultr (https://docs.vultr.com/author/mercy-bassey)
2024 – present | Florida, US
  • •Creating guides on Linux and its various distributions.
  • •Writting tutorials on Docker and its use cases with third-party tools.
  • •Developing guides focused on IT operations (ITOps) within the Linux ecosystem.
  • •Authoring software development guides, focusing on Python, Ruby, Flask and other backend programming languages.
  • •Producing technical exceeding 1500 words per guide.

    • Technical Author

    Redgate Software (https://www.red-gate.com/simple-talk/author/mercy-bassey/)
    2023 – 2025 | England, UK
  • •Authored articles on Databases, CI/CD, Software security and DevOps.
  • •Developed thought leadership content on software testing and MySQL database error logs.
  • •Championed documentation standards for cloud and software development tools, producing 8 tutorials, which enhanced team collaboration and reduced time spent on resolving deployment issues, with additional content in the publishing queue.
  • •Created in-depth technical documentation for software developers and database administrators.
  • •Authored articles on DevOps, Kubernetes, and IT.
  • •Delivered practical insights through comprehensive tutorials and step-by-step guides, focusing on the effective use of Kubernetes tools and platforms like Tekton, Devspace, Google Cloud Platform, GitLab, ArgoCD, AWS ECR, and Teamcity.
  • •Documented essential Kubernetes resources, including persistent volumes, namespaces, Role-based Access Control (RBAC), kubeadm, and services, explaining their concepts, configuration, and best practices to empower the ATA learning audience.
  • •Collaborated with the ATA Learning editor to create engaging content for ITOps and DevOps enthusiasts while adhering to company style guidelines.
  • •Produced detailed how-to guides, each with a minimum of 1500 words, having authored over 20 articles on topics ranging from Kubernetes, CI/CD, Linux, AWS, to SysAdmin, and more.
    • Additional information
  • •Languages: English, Fluent (both written and spoken)
  • •Programming Languages: Python, GO, Bash
  • •Databases: MySQL, MongoDB, SQLite, PostgreSQL
  • •Cloud Platforms: AWS (EC2, S3, Elastic beanstalk, CloudWatch, RDS, etc)
  • •Development Tools: Git, GitHub, VS Code,
  • •Operating Systems: Linux, Windows (basic proficiency)
  • •Containerization: Docker, Kubernetes