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SHRUTHI NAIDU Site Reliability Engineer
Profile

A site reliability engineer, looking to make sense out of chaos while driving necessary change to help build a reliable platform.

Courses

KCNA

CNCF
08/2024 – 09/2024

Terraform Associate

ACG
06/2023

Google Cloud Professional Certificate: Cloud Engineer

10/2021
Professional Experience

Workday

Site Reliability Engineer
03/2022 – present | Sydney, Australia

Building a reliable and highly availble product, though active engagement in incidents and postmortems and guiding the team towards SRE an transformation, by fostering a mindset focused on triage and root cause analysis. Additionally, taking up the role of SRE Product Owner within the ANZ region with an aim to infuse agile methodology into daily operations via project work while also acitvely working on roadmap creation and planning for the scrum team.

Projects : Service team SLO/SLI engagement, Alerting, Team SRE Bot.

BlockFi

Site reliability engineer (Remote)
04/2021 – 12/2021 | Bangalore, India

Being an SRE evangelist, handling incidents as a first line responder and spearheading blameless incident postmortems. Assisting service teams in adopting best practices in terms of deployments, alerting and metrics while managing tooling and maintenance of the public cloud infrastucture.

Projects : Service Improvements - Observability setup

Criterion Networks

Site Reliability Engineer
07/2019 – 03/2021 | Bangalore, India

Ensuring customer success through incident management and maintaining client usage metrics, while assiting the QA team in post/pre deployment testing while advocating for adoption of SRE practices in metrics and observability. Maintaning the hybrid cloud environment while developing good processas well as product documentation.

Projects

Learning Docker

  • Supe-story-project: A simple dockerized python app created to give you a random super hero story.
  • Bookstack: A wonderful note keeper spun up locally using docker compose
  • Interests
    Singing
    Sport enthusiast
    Amatuer Guitarist
    Part of the Toastmaster fraternity
    Attending tech conferences and webinars
    Education

    Master's Degree (MTECH)

    09/2014 – 06/2016

    Major : Digital communication and Networking

    School : The Oxford college of engineering

    Bachelor's Degree (BTECH)

    08/2009 – 06/2013

    Major : Electronics and Communication

    School : New Horizon college of engineering

    Projects : Client Usage Metrics and cloud costing

    Jcpenney Services India

    Engineer 1 ( Systems engineer)
    12/2016 – 06/2019 | Bangalore, India

    Providing L1 support for all issues from around 450+ store locations in the US, data centers as well as IBOs (international buying offices) handling hardware installation and troubleshooting. Leading the operations center (NOC) team on daily task allocation, incident queue management, process documentation as well as root cause analysis.

    Skills
    Cloud: (AWS, GCP, Private Cloud)
    OS: (Linux)
    Infra as Code: (Terraform)
    Container Management: (Docker, Kubernetes)
    Software and version control: (Bash, Python, Github)
    Observability and Alerting: (ELK Stack, Prometheus, Grafana, HoneyComb, Big Panda)
    Collaboration Tools: (JIRA, Confluence, Pager Duty, Slack, Zendesk)
    Acheivements

    Recognised for : Customer Support and Employees

    Workday
    09/2024

    Received this recognition from my managers for putting customers first while always looking to improve how our team works.

    Recognised for : Innovation

    Workday
    04/2024

    Issued by the manager of the service health for my zest to learn by curiosity.

    Employee of the month

    Criterion Networks
    04/2020

    Received this award for working on building the SRE team while

    maintaining customer success with all clients from onboarding to exit.

    Warrior Spirit Award

    JCPenney

    Received this award for building the operations (NOC) team from the ground up including setting processes in place as well as training team members.