Marta Delos Santos Process Improvement Analyst
Email
marta.dlsnts​@gmail.com
Phone
+48 503339709
martadlsnts.com
Location
Warsaw, Poland
Profile

I'm dependable candidate successful at managing multiple priorities with a positive attitude as well as detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Love to learn new things that keep me moving.

Professional Experience

Process Improvement Analyst

Leadenhall Insurance S.A.⁠
  • •Evaluating current processes to develop improvement plans.
    • 04.2023 – presentWarsaw, Poland
  • •Producing detailed and relevant reports for use in making business decisions.
  • •Developing process improvement initiatives and analyzing problems to create corrective action strategy.
  • •Generated monthly invoices for brokers.
    • 08.2019 – 03.2023Warsaw, Poland
  • •Checked and prepared bank transfers for sales invoices.
  • •Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • •Reviewed and reconciled customer accounts to manage accuracy of payments.

    • Finance department Assistant

    Leadenhall Insurance S.A.⁠
  • •Organized budget documentation and tracked expenses to maintain tight business controls.
    • 04.2018 – 07.2019Warsaw, Poland
  • •Handled day-to-day accounting processes to drive financial accuracy.
  • •Streamlined daily reporting information entry for efficient record keeping purposes.
  • •Identified, researched, and resolved billing variances to maintain system accuracy and currency.

    • Office Manager

    iFree sp. z o.o.
  • •Updated reports, managed accounts, and generated reports for company database.
    • 03.2017 – 04.2018Warsaw, Poland
  • •Handled bank transfers to the clients and PayPal payments.
  • •Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • •Developed and maintained successful relationships with vendors, suppliers and contractors.
  • •Coordinated special projects and managed schedules.
  • •Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

    • Administrative and Accounting Specialist

    ICENTIS CAPITAL sp. z o.o.
  • •Restocked supplies and placed purchase orders to maintain adequate stock levels.
    • 08.2016 – 02.2017Warsaw, Poland
  • •Coordinated special projects and managed schedules.
  • •Scheduled office meetings and client appointments for staff teams.
  • •Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • •Assisted coworkers and staff members with special tasks on daily basis.

    • Assistant General Manager

    Telepolska Sp. z o.o.
  • •Motivated, trained, and disciplined employees to maximize performance.
    • 11.2014 – 07.2016Warsaw, Poland
  • •Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • •Collaborated with other departments to establish productive and timely completion of projects.
  • •Reported issues to higher management with great detail.
  • •Implemented business strategies, increasing revenue and effectively targeting new markets.

    • Real Estate Fund Assistant

    BZ WBK TFI S.A.⁠
  • •Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
    • 06.2013 – 08.2014Warsaw, Poland
  • •Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • •Managed filing system, entered data and completed other clerical tasks.
  • •Assisted coworkers and staff members with special tasks on daily basis.
  • •Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

    • Receptionist

    BZ WBK TFI S.A.
  • •Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • 03.2011 – 05.2013Warsaw, Poland
  • •Answered phone promptly and directed incoming calls to correct offices.
  • •Managed multiple tasks and met time-sensitive deadlines.
  • •Provided clerical support to company employees by copying, faxing, and filing documents.

    • Education

    English Language And Literature

    Vistula University
    2021 – 2022Warsaw, Poland

    Bachelor of Science in Logistics

    University of Social Sciences
    2010 – 2013Warsaw, Poland
    Certificates
    Languages
    English

    fluent

    Polish

    native

    Skills
    JavaScript
    TypeScript
    Responsive Websites
    React
    Web Design
    Project Management
    Critical Thinking
    Time Management
    HTML/CSS
    MS Excel
    Projects

    Portfolio I've created while finishing my coding workshops with SheCodes.

    2023
    Courses & trainings

    Mastering TypeScript

    Udemy

    Webpack & React classes included in the course.

    08.2023 – 09.2023

    Workshop aimed to gain knowledge in product development, product design and product management (HTML, CSS, JavaScript, React, API, UX, UI)

    10.2022 – 06.2023

    Agile Project Management Foundation

    Altkom Akademia S.A.

    With certificate issued by APMG International

    12.2022 – 12.2022

    Design thinking in business

    Altkom Akademia S.A.
    10.2022 – 10.2022