Profile

Adaptable engineering graduate with proven experience in technical customer service and procurement, skilled at quickly learning and applying new concepts across diverse fields, with strong analytical abilities demonstrated through business strategies and project execution. Highly motivated to embrace new challenges, continuously upskill, and contribute innovative solutions in dynamic environments

Education
2020/09 – 2024/08Ashanti Region, Ghana

Bsc. Materials Engineering

Kwame Nkrumah University of Science and Technology
Professional Experience
2023/10 – 2023/12Accra, Ghana

Customer Service Support Intern

Electricity Company of Ghana
  • •Performed technical assessments for 1200+ consumers calculating voltage consumption and determining the corresponding monthly charges in cedis.
  • •Supported the NURI meter project by preparing flat-rate estimates for residential customers, improving service turnaround time by 18%
  • •Conducted fieldwork to inspect meter faults and support new meter installations.

    • 2024/10 – 2025/12Accra, Ghana

    Procurement Assistant

    Puma Energy Distribution Ghana Limited
  • •Served as the primary liaison between internal teams and 35+ third-party suppliers, supporting vendor onboarding (KYC and MDM) and improving procurement workflow efficiency by 9% whike improving supplier documentation accuracy.
  • •Supported the company’s cost-reduction efforts by negotiating 21 operational projects and achieving approximately 8% savings.
  • •Collaborated with Accounts Payables and Treasury to reconcile supplier statements, reducing payment processing delays and strengthening supplier relationships.
    • 2024/08 – PresentAccra, Ghana

    Project Coordinator/Manager - Volunteer

    Active Minds Leadership Initiative
  • •Coordinated and supervised the outreach programs and mini-projects for 30+ junior high school students advocating for climate change and leadership.
  • •Provided mentorship and logistical support that helped 80% of student teams to successfully implement their projects.
    • 2025/10 – PresentAccra, Ghana

    Product Manager - Volunteer

    Slightly Techie⁠
  • •Administering the community's engagement platform for members of Slightly Techie Network, tracking and allocating points based on participation and project contributions.
  • •Coordinating a monthly recognition system, analyzing platform data to identify top contributors and announce winners to improve member engagement,
  • •Monitored engagement metrics and platform activity data to identify top contributors within the network improving visibility and increasing engagements by 12%
    • Skills
    Technical Skills

    Microsoft Office Suite

    Soft skills

    Communication, leadership, management