Roumaissa Beghibegh Remote Professional|Teaching, Support & VA
Profile

Adaptable Customer Support Agent & Virtual Assistant skilled in Gorgias, Shopify, and graphic design tools (Canva, Illustrator). Master’s in Applied Linguistics with strong communication, problem-solving, and content creation skills. Thrive in fast-paced, tech-driven environments.

Work Experience
Customer Support, Ascend Viral
  • •Handle customer replies through live chat and support dashboards.
  • •Explain how the service works, including onboarding, targeting, warm-up, and growth timelines.
    • 03‑2026 – PresentUSA based- Remote
  • •Respond to cancellation, billing, refund, and subscription questions.
  • •Escalate technical issues, targeting concerns, login problems, and growth issues to the internal team.
    • Virtual Assistant, Oso Web Co.
  • •Supported daily e-commerce operations across Shopify, Depop, eBay, and Whatnot.
  • •Updated product listings and store information.
    • 01‑2026 – 04‑2026USA based-Remote
  • •Managed inventory updates across different platforms.
  • •Assisted with print-on-demand store tasks.
  • •Conducted online research for products, stores, and business tasks.
  • •Created simple content layouts and mockups using Canva
  • •Supported general admin tasks to keep operations running smoothly.

    • Customer support, Tote & carry
  • •Manage Gorgias ticketing system to handle customer communications; resolving inquiries on orders, returns, warranty, and damaged/​lost packages.
  • •Monitor and reply to online reviews and social media comments.
    • 06‑2025 – 01‑2026USA based-Remote
  • •Managed Tote&Carry’s VIP Facebook Group, creating a Q3 content calendar.
    • Virtual Assistant, ScriptSpire
  • •Managed daily administrative tasks & responded to comments
  • •Used ai tools like chatgpt and midjourny to create content daily.
    • 03‑2024 – 12‑2025USA based-Remote
  • •Used canva to design posters for facebook pages daily.
    • Graphic Designer, Freelancer
  • •Created engaging social media posts on Facebook and Instagram for private schools, small companies, posters and ads for ecommerce pages.
    • 2019 – 2024Remote
    Receptionist, Tadlawet School
  • •Communicate with teachers, parents, and students
  • •answering phone calls and emails
    • 11‑2023 – 01‑2024On-Site
  • •used office equipment: copying machines, scanners, printers.
  • •Plan and organise school events and activities.
    • English teacher, Haitoun centre+ Top Student Academy
  • •Taught kids level A1.1 and teens b1+b2
  • •Taught ielts, using interactive Zoom lessons
    • 2022 – 2024On-Site/Online
  • •Planned class sessions, prepared course work, and integrated appropriate instructional materials.
  • •Tutored students one-on-one.
    • Education
    Masters degree in Applied linguistics and linguistics, Mentouri brothers Constantine 1
    2020 – 06‑2022constantine
    Roumaissa Beghibegh
    Tech Skills & Softwares
    Gorgias, Tidio, N8N,ChatGPT, Zoom, Slack, Google Workspace, Discord, Grammarly, Cirro, Redo, Feedspy, illustrator, Calendar management, email handling
    Certificates
    Gorgias Agent training, Graphic Design: 3 months Illustrator and Photoshop course, 120h TESOL certificate
    Languages
    English; C1, Arabic; Mother tongue
    Organisations
    The Algerian Researchers, Translator

    Translated, edited and wrote articels on different subjects( psychology, health and art...)

    2020 – 2021
    Roumaissa Beghibegh