Roumaissa Beghibegh Remote Professional|Teaching, Support & VA
Profile

Customer Support Specialist with over 6 years of experience delivering exceptional Customer Experience and Technical Support in remote SaaS environments. Expert in managing Ticketing Systems like Gorgias and Tidio to facilitate high-volume Troubleshooting and accurate inquiry resolution. Highly proficient in Written Communication and Technical Aptitude, with a proven track record of collaborating across teams to escalate recurring issues and improve service efficiency.

Work Experience
Customer Support, Ascend Viral
  • •Provide live chat and email support to a high volume of customers, delivering technical troubleshooting and accurate issue resolution.
  • •Explain complex SaaS mechanics, including onboarding workflows, targeting algorithms, and growth timelines, to improve customer retention.
    • 03‑2026 – PresentUSA based- Remote
  • •Manage billing, refund, and subscription inquiries via chat and email, documenting all resolutions accurately in the CRM.
  • •Escalate technical issues, login problems, and recurring concerns to the engineering team to support product improvements.
    • Virtual Assistant, Oso Web Co.
  • •Managed daily e-commerce operations across Shopify, Depop, eBay, and Whatnot, maintaining a 99% accuracy rate in order processing.
  • •Troubleshot inventory synchronization issues across multiple platforms to prevent stockouts and improve efficiency.
    • 01‑2026 – 04‑2026USA based-Remote
  • •Documented market research for new product lines to identify emerging business trends.
  • •Collaborated with cross-functional teams on administrative tasks and print-on-demand store workflows.

    • Customer support, Tote & carry
  • •Operated the Gorgias ticketing system to respond to customer inquiries via chat and email regarding order logistics, returns, and warranty claims.
  • •Diagnosed and resolved customer concerns raised through social media and online reviews, maintaining a professional support voice.
    • 06‑2025 – 01‑2026USA based-Remote
  • •Managed a VIP customer community and documented a quarterly content calendar to boost engagement.
  • •Resolved delivery disputes for damaged or lost packages by coordinating directly with logistics partners.
    • Virtual Assistant, ScriptSpire
  • •Managed daily administrative tasks & responded to comments
  • •Used ai tools like chatgpt and midjourny to create content daily.
    • 03‑2024 – 12‑2025USA based-Remote
  • •Used canva to design posters for facebook pages daily.
    • Graphic Designer, Freelancer
  • •Developed written and visual social media content for e-commerce and educational clients.
    • 2019 – 2024Remote
    Receptionist, Tadlawet School
  • •Communicate with teachers, parents, and students
  • •answering phone calls and emails
    • 11‑2023 – 01‑2024On-Site
  • •used office equipment: copying machines, scanners, printers.
  • •Plan and organise school events and activities.
    • English teacher, Haitoun centre+ Top Student Academy
  • •Taught kids level A1.1 and teens b1+b2
  • •Taught ielts, using interactive Zoom lessons
    • 2022 – 2024On-Site/Online
  • •Planned class sessions, prepared course work, and integrated appropriate instructional materials.
  • •Tutored students one-on-one.
    • Roumaissa Beghibegh
    Education
    Masters degree in Applied linguistics and linguistics, Mentouri brothers Constantine 1
    2020 – 06‑2022constantine
    Tech Skills & Softwares
    Gorgias, Tidio, N8N,ChatGPT, Zoom, Slack, Google Workspace, Discord, Grammarly, Cirro, Redo, Feedspy, illustrator, Calendar management, email handling
    Certificates
    Gorgias Agent training, Graphic Design: 3 months Illustrator and Photoshop course, 120h TESOL certificate
    Languages
    English; C1, Arabic; Mother tongue
    Organisations
    The Algerian Researchers, Translator

    Translated, edited and wrote articels on different subjects( psychology, health and art...)

    2020 – 2021
    Roumaissa Beghibegh