I am a IT Technicial experience in Proven Distribution Co.,Ltd and IT Support in Autumn Dream Group of Company and YGN Training Center, I have developed expertise in managing and maintaining IT systems, software, and hardware in a fast-paced business environment.
Expertise in Linux administration, including system configuration, package management, user management, and shell scripting.Understanding of Linux networking, including TCP/IP, DNS, DHCP, and firewall configuration.Proficiency in managing virtualization technologies such as VMware.Practise with cloud computing platforms such as AWS.Knowledge of containerization technologies such as Docker and Kubernetes.Familiarity with configuration management tools like Ansible.
Able to manage and prioritize multiple tasks, including tracking requests, resolving technical issues, and scheduling appointments.
Experienced in providing customer service and support to users with diverse technical backgrounds.
Skilled in documenting technical procedures, creating user guides, and updating knowledge base articles.
Proficient in Windows and Linux operating systems, Microsoft Office Suite, and other software applications commonly used in business environments.
Skilled in troubleshooting hardware and software issues, including printers, scanners, mobile devices, and networking equipment.
Knowledgeable in configuring and maintaining software applications, such as email clients and ERP software.
Familiar with IT security protocols, including firewalls, anti-virus software, and data encryption.