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DIPTI PANCHALBUSINESS ANALYST
Profile

Dynamic Business Analyst with over 3 years of experience in business process analysis, stakeholder engagement, and data interpretation. Proven track record of enhancing project alignment by integrating stakeholder needs into technology solutions and improving decision-making through comprehensive data analysis. Skilled in conducting gap analysis, user acceptance testing, and process optimisation, with a strong ability to collaborate across teams and communicate actionable insights effectively.

Skills
Business process analysis |
Stakeholder engagement
Requirements gathering Project management
User acceptance testing
Trend identification
Problem solving
Decision making
Analytical thinking
Adaptability
Critical thinking
Active listening
Facilitation skills
Data interpretation
Gap analysis
Reporting and presentation skills
Customer feedback analysis Process optimization
Strategic thinking
Team collaboration
Communication
Attention to detail
Time management
Relationship management
Conflict resolution
Tools:

Trello | Microsoft Excel | Azure Devops | Balsamiq Cloud | JIRA | Microsoft Visio| Lucidchart | Draw.io

Career Highlight
chieved a 30% improvement in project alignment with stakeholder expectations by conducting targeted brainstorming workshops and effectively integrating their business needs into technological solutions.
Enhanced informed decision making across departments by 25% through meticulous data collection and analysis, resulting in comprehensive reports that identified key trends and opportunities.
Enhanced process efficiency by 15% through detailed gap analysis and effective Business Process Management, while also implementing task management tools that reduced project completion times by 20%.
Professional Experience
Business Analyst (Contract), 7ven Oaks Limited
  • •Conducted brainstorming workshop sessions to engage stakeholders, integrating their business needs into technology and achieving a 30% improvement in project alignment with expectations.
  • •Collected, compiled, and interpreted business data while drafting reports that identified trends and opportunities, contributing to a 25% increase in informed decision-making across departments.
    • 2024 May – 2024 NovUnited Kingdom
  • •Managed and tracked tasks using Trello, ensuring 100% visibility of project statuses and enhancing team collaboration, which reduced project completion times by 20%.
  • •Performed gap analysis to establish the AS IS and TO BE processes, gathering requirements for effective Business Process Management, leading to a 15% increase in process efficiency.
  • •·Develop and present comprehensive reports and presentations to stakeholders, enhancing their engagement and understanding of project goals while providing actionable insights for informed decision-making. 
  • •Collaborate with cross-functional teams to identify areas for process optimization, reducing operational costs through strategic improvements that enhance efficiency and productivity across the organization. 
    • Business Analyst (Associate Manager), HDFC Life Insurance
  • •Conducted systematic analyses and spearheaded targeted process improvements, utilizing key performance indicators to boost overall productivity by 30% through streamlined workflows & effective resource allocation.
  • •Managed collaborative relationships with the sales team and external partners, leveraging data insights to drive a 20% revenue growth by aligning operational strategies with market needs and stakeholder expectations.
    • 2018 Mar – 2021 JunAhmedabad, India
  • •Built and maintained loyal, long-term customer relationships through effective account management and feedback analysis, contributing to a 15% increase in customer loyalty metrics and satisfaction scores.
  • • Directed new business underwriting, customer service, and renewal operations as a department manager, enhancing data analysis capabilities to improve service delivery and operational efficiency.
  • •Led a team of claims processors, implementing rigorous performance metrics that ensured meticulous handling of high-volume caseloads, resulting in a significant reduction in claims processing times.
  • •Oversaw comprehensive policy administration and retention programs, conducting data-driven assessments to ensure compliance with regulatory standards and improve retention rates across client portfolios.
    • Other Experiences
    2023 Sep – presentLondon, United Kingdom
    Food and Beverage Assistant, The Lansdowne Club
    2022 Jul – 2023 AugCity of London, United Kingdom
    Assistant Manager, (Clearing Department) CMS Dept
    2016 May – 2017 Dec
    Senior Officer (Account Opening), ICICI Bank Ltd
    2010 Sep – 2016 MayAhmedabad Gujarat, India
    Back Office Executive, Religare Securities Ltd
    2010 May – 2012 MayAhmedabad Gujarat, India
    Tele Marketing Executive & Branch Coordinator, India Infoline Ltd,
    2008 Jan – 2010 JanAhmedabad Gujarat, India
    Education
    MSc in Management, Business Strategy & Marketing, Brunel University London, Uxbridge
    2021 – 2022United Kingdom
    Diploma Of Higher Education Financial Management, Bhartiya Vidya Bhavans Sardar Pastel Institute
    Mumbai, India
    B.Com, Business Acumen, Finance & Commercial Operations, Gujarat University
    Ahmedabad, India
    Certificates
    Project Management and Business Analysis Prince2® And Agile Course

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